Privacy Policy

Numen Lumen LLC ("Company," "we," "us," or "our") operates the website num3nlum3n.com and related services. We recognize that privacy is essential to building trust. This Privacy Policy explains how we collect, use, disclose, and safeguard information we obtain from you.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide Directly

When you interact with our services, we collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number
• Transaction Information: Payment details processed through Stripe (we do not directly store full credit card numbers)
• Form Submissions: Information provided through contact forms, checkout forms, and service requests
• Communications: Messages you send us via email or contact forms

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring URL and device information
• Cookies and similar tracking technologies

Third-Party Information

We may receive information about you from GoHighLevel and Stripe in connection with your transactions and interactions with our services.

Text Message (SMS) Communications

By providing your phone number on our contact or checkout forms, you consent to receive text messages from Numen Lumen LLC.

• You may receive SMS confirmations, updates, and service-related communications
• To opt out of SMS communications, reply "STOP" to any message
• Message and data rates from your wireless carrier may apply
• Your consent is not a condition of purchasing goods or services
• We comply with the Telephone Consumer Protection Act (TCPA) and FCC regulations

How We Use Your Information

We use the information we collect for the following purposes:

• Processing transactions and sending related confirmations
• Delivering services you have requested
• Responding to inquiries and providing customer support
• Sending transactional and SMS notifications
• Improving and personalizing our website and services
• Complying with legal obligations
• Fraud prevention and security

Payment Processing

Payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not directly store, process, or transmit your full credit card information. Stripe handles all payment data according to their own Privacy Policy and PCI-DSS standards. For information on how Stripe uses your data, visit stripe.com/privacy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember preferences, and analyze site usage. Cookies are small text files stored on your device.

Types of Cookies

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your choices and settings

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Third-Party Services and Integrations

We use third-party platforms to deliver our services and improve your experience:

GoHighLevel

We use GoHighLevel for customer relationship management, communications, and service delivery. GoHighLevel stores contact information, communications, and transaction data according to their privacy policies. For details, visit gohighlevel.com/privacy.

Stripe

As noted above, Stripe processes all payments. Visit stripe.com/privacy for their complete privacy practices.

These third parties are contractually obligated to use your information only for the purposes of providing services and to maintain the confidentiality of your data.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only when:

• Required to complete a transaction (e.g., payment processing via Stripe)
• Required by law or legal process
• Necessary to protect our rights, privacy, safety, or property
• With your explicit consent

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. For transactional records, we may retain information as required by law. You may request deletion of your data at any time by contacting us (see Contact Information below).

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request removal of your information (subject to legal requirements)
• Opt-Out: Unsubscribe from communications or SMS by replying STOP

To exercise these rights, contact us at [email protected].

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to remove such information and terminate the child's account.

International and Regional Privacy Laws

GDPR (European Users)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR). We process your data based on your consent and our legitimate business interests. You have the right to access, correct, delete, or restrict processing of your data, and to data portability.

CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, opt-out of sale, and non-discrimination for exercising your rights.

To exercise GDPR or CCPA rights, contact [email protected] with your request.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Effective Date" at the top. Your continued use of our services following such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: